The new Foundation examination will follow the same format as the previous one with a closed book multiple-choice exam of 40 questions to be completed in one hour. View post: Refreshed ITIL® adopts integrated approach | IT Management …

The company I used to work for is still bucking the trend with their tech support call center staffed with actual trained technicians in the same building where the engineers design the product. View post: Comcast Customer Service Agents Get Answers To Certification Tests …